~Helped ground the JioSphere product design team in real user
expectations.
~Prioritized 5 key improvements in the next JioSphere product sprint based on insights.
~Built internal awareness around diverse user needs and accessibility gaps concerning
JioSphere.
šāؾš¢Ö“ą» Speaking up my learnings!
Through the JioSphere UX research project, I gained invaluable experience in
understanding complex
user behaviors and translating them into actionable product insights. Key learnings included
mastering various qualitative research methods like one-on-one interviews and empathy mapping to
uncover deep user needs and pain points. Developing distinct user personas effectively highlighted
the diverse requirements of different user segments, from urban digital natives to rural first-time
tech users. Furthermore, synthesizing these insights into concrete product refinements and actively
collaborating with design teams taught me how to effectively bridge research findings with design
execution, ultimately contributing to a more user-centered and successful product development cycle
for JioSphere.
